Question 1

Do you have rooms with separate bathrooms and toilets?

Accepted Answer

Only the suites have separate bathrooms and toilets. All other Guest rooms have unit bathrooms (bathroom and toilet combined).

Question 2

Is the bathroom filled Hot springs?

Accepted Answer

The bathrooms in Guest rooms do not use Hot springs water.

Question 3

Do you have barrier-free rooms?

Accepted Answer

We have a barrier-free Guest rooms called the "Universal Room" on the 8th floor of the main building.

Question 4

Do you have connecting rooms?

Accepted Answer

Yes, we have one connecting "family room" available. It consists of a room with one double bed and a room with two single beds connected together.

Question 5

Are there any rooms available that can accommodate three people?

Accepted Answer

We have Guest rooms available that can accommodate three people. These include Comfort Twin + extra bed, Deluxe Twin + extra bed, Deluxe Triple, Garden Twin + extra bed, and Family Rooms. When searching for availability, please set the number of guests to three to display the available Guest rooms types. (If there are no rooms available, they will not be displayed.)

Question 6

Are there any Guest rooms with a view of the Narita Airport runway?

Accepted Answer

It can be viewed from some Guest rooms. We cannot guarantee it, but we will accept it as a request.

Question 7

客室にエアコンはありますか？

Accepted Answer

Yes, all Guest rooms are equipped with air conditioning. The air conditioning is centrally controlled for the entire building, so you cannot switch between cooling and heating in individual Guest rooms, but you can adjust the airflow.

Question 8

Is there bottled mineral water (plastic bottle water) in the room?

Accepted Answer

We do not offer bottled water.

Question 9

お部屋に冷蔵庫はありますか？

Accepted Answer

Yes, we have a small refrigerator in Guest rooms. We do not provide beverages, so please use the vending machines or convenience store within the hotel.

Question 10

Do you have a freezer?

Accepted Answer

The refrigerators in Guest rooms do not have a freezer function.

Question 11

客室に電子レンジはありますか？

Accepted Answer

No, we don't have one. We have a microwave oven for guests located in front of the FamilyMart in the front lobby on the second floor of the main building, so please feel free to use it.

Question 12

Are there any places or rooms where smoking is permitted?

Accepted Answer

All Guest rooms are non-smoking. If you wish to smoke, please use the designated smoking area next to the garden terrace on the first floor.

Question 13

Please tell me the check-in and check-out times.

Accepted Answer

Check-in is at 3:00 PM and check-out is at 11:00 AM. Please note that check-in times may vary depending on the plan.

Question 14

Please tell me how to check in and check out.

Accepted Answer

Please come to the front desk on the 2nd floor of the main building for check-in and check-out. The front desk is open 24 hours a day.

Question 15

Can I check in late at night?

Accepted Answer

Yes, you can check in even late at night after 3:00 PM. If you will be arriving after 10:00 PM, please contact the hotel in advance.

Question 16

What should I do if my check-in is scheduled for the following morning?

Accepted Answer

If your check-in will be the following morning or later, please contact the hotel in advance.

Question 17

Is it possible to check in earlier?

Accepted Answer

If the room is ready, we can accommodate your request from around 10:00 AM for an additional charge of 2,000 yen per room per hour. Please inquire in advance as we may not be able to accommodate your request depending on the booking situation on the day.

Question 18

Is late check-out possible?

Accepted Answer

Late check-out is available until 2:00 PM. The fee is 2,000 yen per room per hour. If you wish to use the late check-out service, please inform the front desk before 11:00 AM on the day of check-out. Please note that we may not be able to accommodate your request depending on the circumstances on the day.

Question 19

Can I check out late at night or early in the morning?

Accepted Answer

はい、フロントは24時間対応しておりますので、深夜・早朝でもチェックアウトいただけます。

Question 20

Is there a curfew for the entrance?

Accepted Answer

門限はございません。チェックイン後は24時間自由に出入りいただけます。

Question 21

When can I make a reservation for accommodation?

Accepted Answer

Reservations can be made approximately 6 months in advance. For example, bookings for July rooms go on sale in January.

Question 22

Can I make a reservation for same-day accommodation?

Accepted Answer

If there are rooms available, we accept reservations even on the same day. Please check the availability on our official website or contact us by phone.

Question 23

Can minors stay overnight alone?

Accepted Answer

If minors (under 18 years old) are staying alone, a consent form from a guardian is required. If multiple people are staying, a consent form is required for all guests. Please download the "Consent Form for Minor Accommodations" below, have your guardian complete it, and submit it to the front desk upon check-in. [Download "Consent Form for Minor Accommodations"]

Question 24

Can I make a group reservation for accommodation?

Accepted Answer

Yes, we accept group reservations. Please contact the hotel for details.

Question 25

How can I confirm my reservation?

Accepted Answer

For online reservations, please check the confirmation notice that will be automatically sent to you upon booking confirmation. If you have any questions, please contact the hotel.

Question 26

I haven't received a reservation confirmation email.

Accepted Answer

If you made a reservation through the official website and have not received a reservation confirmation notice, the following reasons may apply: • The reservation was not completed. • An incorrect email address was entered. • The email was filtered into your spam folder. • Your email settings are not configured to receive emails from the "@tripla.jp" domain. If you have not received a notification and need to confirm your reservation, please contact the hotel. For reservations made through means other than the official website, please contact your online travel agent.

Question 27

Can I change my plan after making a reservation?

Accepted Answer

If you wish to change the number of guests or shorten your stay: Please cancel your reservation and make a new one. If you wish to extend your stay: Please make a new reservation for the additional period through our official website, or contact the hotel directly.

Question 28

Could you please tell me your cancellation policy?

Accepted Answer

For cancellation policies regarding reservations made through our official website, please refer to the URL below. Click here for details. Please note that cancellation policies differ for plans such as [Early Bird Discount] and [Prepayment/Non-Refundable]. Please check the cancellation policy and plan details before making your reservation.

Question 29

If I have to cancel due to bad weather or transportation disruptions, will there be a cancellation fee?

Accepted Answer

Our response will vary depending on your reservation details. If you wish to cancel due to natural disasters or disruptions to public transportation, please contact the hotel.

Question 30

If paying on-site, please let me know when the payment will be made.

Accepted Answer

If paying on-site, payment is required at check-in.

Question 31

Can I use a credit card?

Accepted Answer

We accept JCB, VISA, Mastercard, AMEX, UC, Diners, UnionPay, and other payment methods.

Question 32

What payment methods are available for accommodation?

Accepted Answer

For advance payments, you can use various credit cards. For on-site payments, you can use either a credit card or cash.

Question 33

Can I use QR codes or electronic payment methods?

Accepted Answer

In addition to credit cards, we also accept PayPay, Alipay, iD, and other payment methods.

Question 34

Can you issue a receipt?

Accepted Answer

If paying on-site, we will provide you with a receipt at the front desk. If you have a preferred recipient name, please let us know on the day of your stay. *If paying in advance, please check the booking website you used. *If paying in advance via our official website, you can download your receipt from the URL in your booking confirmation email after checkout. (You can also specify the recipient name.) *We generally do not reissue receipts in case of loss, etc.

Question 35

Can you split the receipt?

Accepted Answer

In order to comply with the invoice system, we will only issue one receipt per payment/transaction (account). We are unable to issue receipts that split the accommodation fee for one room per night or receipts that only show a portion of the accommodation fee.

Question 36

About the Best Rate Guarantee

Accepted Answer

For more details, please see below. Click here for details

Question 37

宿泊料金を事前に支払えますか？

Accepted Answer

You can pay in advance by using the online payment system on the reservation website.

Question 38

Can I pay the accommodation fee by bank transfer at a later date?

Accepted Answer

We do not accept payment for accommodation charges via bank transfer at a later date.

Question 39

Can I use JTB travel vouchers?

Accepted Answer

This cannot be used to pay for accommodation charges.

Question 40

クレジットカード会社発行のギフト券は利用できますか？

Accepted Answer

You can use UC Gift Cards.

Question 41

Can you issue a certificate of accommodation?

Accepted Answer

Guests requiring a certificate of stay should inform the front desk.

Question 42

Can I sleep in the same bed as my child?

Accepted Answer

Children under elementary school age can stay free of charge if sharing a bed with an adult (one child per bed). (Additional bedding and amenities are not provided.) Children of elementary school age who require their own bed should be booked as adults. Please note that breakfast and access to Hot springs are subject to separate charges.

Question 43

Please tell me the accommodation fee for children.

Accepted Answer

There are no separate child rates. Children who are older than the age limit for sharing a bed with an adult should be included in the number of guests when making a reservation.

Question 44

ベビーベッドは借りられますか？

Accepted Answer

Yes, we offer baby cribs for rent at ¥1,100 per night. However, due to Guest rooms limitations, cribs may not be available in Guest rooms types. Please check with the hotel in advance.

Question 45

ベッドガードは借りられますか？

Accepted Answer

Yes, we have bed guards available. Please contact the hotel in advance if you would like one.

Question 46

Do you have children's pajamas?

Accepted Answer

We do not have children's nightwear available.

Question 47

Is there Restaurant inside the building?

Accepted Answer

Yes, we have two Restaurant in the building: NARITA BOLD KITCHEN and Japanese-Chinese Cuisine Soh.

Question 48

Please tell me about breakfast.

Accepted Answer

We offer a Japanese and Western buffet at "NARITA BOLD KITCHEN" on the 1st floor of the main building. [Opening Hours] 6:30 - 10:00 (Last entry 9:30) [Price] Adults ¥2,750, Elementary school students ¥1,210, Toddlers (4-6 years old): ¥330, Children under 3 years old: Free. Click here for details

Question 49

Can I add breakfast on the day of my visit?

Accepted Answer

Yes, you can have breakfast by paying directly at Restaurant.

Question 50

宿泊せずに朝食のみの利用はできますか？

Accepted Answer

Yes, you can also use our services for breakfast only. Please come directly to Restaurant.

Question 51

Please tell me about lunch.

Accepted Answer

"NARITA BOLD KITCHEN" on the first floor of the main building is open for lunch. "Japanese - Chinese Cuisine Soh" is open for lunch on Saturdays, Sundays, and public holidays. Click here for details.

Question 52

Please tell me about dinner.

Accepted Answer

You can use "NARITA BOLD KITCHEN" and "Japanese - Chinese Cuisine Soh" on the first floor of the main building. Click here for details.

Question 53

Does Restaurant have private rooms?

Accepted Answer

We have two private rooms with a relaxed atmosphere available on the first floor of the main building at "Japanese - Chinese Cuisine Soh". They can be used for a wide range of occasions, such as important family gatherings, business meetings, and family dinners. *Reservations are given priority.

Question 54

レストランは宿泊者以外も利用できますか？

Accepted Answer

Yes, it is available to non-guests as well.

Question 55

ルームサービスはありますか？

Accepted Answer

Room service is not available.

Question 56

Can I send my luggage to the hotel in advance?

Accepted Answer

You can send your luggage in advance. When sending luggage to the hotel, please be sure to write your check-in date and the name of the person who made the reservation on the shipping label. *We cannot accept items that require temperature control, dangerous goods, or valuables. *We cannot accept packages sent C.O.D. or COD. *If the name on your luggage does not match the name on your reservation, we may not be able to verify your reservation and therefore may not be able to accept your luggage at the hotel.

Question 57

Can I send my luggage from the hotel?

Accepted Answer

You can send your luggage from the hotel via courier service. Please inquire at the front desk. (We also have shipping labels available.) Please note that during busy times such as the morning when check-outs are concentrated, the front desk may be slow to assist guests. Therefore, we recommend that you contact the front desk in advance and arrange for your luggage to be sent as early as possible.

Question 58

Can I leave my luggage before check-in or after check-out?

Accepted Answer

If you arrive before check-in time, we will store your luggage free of charge. We will also store your luggage free of charge after check-out, provided you pick it up on the same day. Please inform our front desk staff. *We cannot store items that require temperature control, hazardous materials, or valuables.

Question 59

Can I have items I ordered online delivered to my hotel?

Accepted Answer

We can accept your package if it is prepaid. Please be sure to write your check-in date and the name of the person who made the reservation on your package.

Question 60

Please tell me how to handle lost and found items.

Accepted Answer

Please contact the hotel by phone. ART HOTEL Narita TEL: +81-476-32-1111 Providing the following information will help us confirm your inquiry more smoothly: ・Your name ・Dates of stay ・Room number ・Details of lost item ・Contact information 《Terms and Conditions for Accommodation Contracts Article 16》 If a guest leaves luggage or personal belongings behind at the hotel after checking out, and the owner is identified, the hotel will request instructions from the owner. However, if the owner does not provide instructions or the owner cannot be identified, the items will be stored for 7 days including the day of discovery. After that, valuables will be handed over to the nearest police station, and other items will be disposed of (food, beverages, magazines, and newspapers will be disposed of immediately).

Question 61

Could you please tell me Access from Narita Airport to the hotel?

Accepted Answer

The hotel is approximately a 15-minute drive from Narita International Airport. A free shuttle bus is also available, which takes about 30-35 minutes.

Question 62

Do you offer a pick-up/drop-off service?

Accepted Answer

Yes, we operate a free shuttle bus service connecting Narita Airport or JR Narita Station to the hotel. Reservations are not required; it's available on a first-come, first-served basis.

Question 63

Please tell me where the shuttle bus stop is.

Accepted Answer

At Narita Airport, please use bus stop number 16 on the 1st floor of Terminal 1, or bus stop number 26 on the 1st floor of Terminal 2. At JR Narita Station, please use bus stop number 3 at the East Exit rotary.

Question 64

Can non-guests use the shuttle bus?

Accepted Answer

Yes. You can also use the shuttle bus for use of Restaurant, conference rooms, Hot springs, etc.

Frequently asked questions