Article 1

• Terms and Conditions for Accommodation Contracts and related agreements concluded between Phoenix Seagaia Ocean Tower (hereinafter referred to as "this hotel") and its guests shall be subject to the provisions of these terms and conditions, and any matters not provided for in these terms and conditions shall be governed by laws and regulations or generally accepted practices.
• In the event that the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the provisions of the preceding Paragraph, the special contract shall take precedence over the provisions of the preceding Paragraph.

Article 2

• A Guest who intends to apply for an Accommodation Contract with the Hotel shall provide the Hotel with the following particulars:
  • Guest name
  • Date of stay and expected arrival time
  • Accommodation fees (in principle, based on the basic accommodation fees in Appendix 1)
  • Other particulars deemed necessary by the Hotel
• If a Guest requests, during his/her stay, to extend his/her stay beyond the date specified in subparagraph 2 of the preceding paragraph, the Hotel will regard such request as an application for a new Accommodation Contract at the time such request is made.

Article 3

• An accommodation contract shall be deemed to have been concluded when the hotel accepts the application as set forth in the preceding paragraph, unless the hotel proves that it did not accept the application.
• When an Accommodation Contract has been concluded in accordance with the provisions of the preceding paragraph, an application fee set by the Hotel, within the scope of the Basic Accommodation Charges for the Guest's period of stay (if the period exceeds three days, the Guest will be required to pay such amount by the date specified by the Hotel).
• The application fee will first be applied to the accommodation fee to be paid by the guest in full, and in the event that a situation arises in which the provisions of Article 6 and Article 18 apply, it will be applied to the penalty charge and then to compensation, in that order, and the remaining balance, if any, will be refunded at the time of payment of the accommodation fee as provided for in Article 12.
• If the guest fails to pay the amount of the application fee set forth in Paragraph 2 by the date specified by the Hotel in accordance with the terms and conditions, the accommodation contract will become invalid. However, this shall only apply if the guest is so notified by the Hotel when specifying the due date for payment of the application fee.

Article 4

• Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded.
• In the event that the Hotel has not requested the payment of the application fee stipulated in Paragraph 2 of the preceding Article and/or has not specified the date by which the application fee is due when accepting an application for an Accommodation Contract, it will be treated as having accepted a special contract stipulated in the preceding Paragraph.

Article 5

The Hotel may refuse to enter into an Accommodation Contract under any of the following cases:

• When the application for accommodation does not conform to these terms and conditions.
• When the Hotel is fully booked and there are no Guest rooms available.
• When the Guest seeking accommodation is deemed liable to conduct himself or herself in a manner that will violate the laws, public order or good morals in regard to his or her accommodation.
• When the person seeking accommodation can be clearly detected as carrying an infectious disease.
• When the Hotel is asked to assume an unreasonable burden in connection with its accommodation.
• When it is impossible to provide accommodation due to natural disasters, malfunction of facilities, or other unavoidable reasons.
• When a guest seeking accommodation is deemed to be intoxicated or otherwise likely to cause significant inconvenience to other guests, or when a guest behaves in a manner that causes significant inconvenience to other guests (as stipulated in Article 9 of Miyazaki Hotel and Inn Business Law Enforcement Ordinance).

Article 6

• The Guest may cancel the Accommodation Contract by notifying the Hotel.
• In the event that the Guest cancels the Accommodation Contract in whole or in part due to reasons attributable to the Guest (except in the case where the Hotel has specified a due date for the payment of the application fee pursuant to the provisions of Article 3, Paragraph 2 and requested payment thereof, and the Guest cancels the Accommodation Contract prior to such payment), the Guest shall pay a penalty as listed in Attached Table 2. However, this shall apply only in the case that the Hotel has entered into a special contract as set forth in Article 4, Paragraph 1, and in entering into such special contract, the Hotel has notified the Guest of his or her obligation to pay a penalty in the event of the Guest canceling the Accommodation Contract.
• If the Guest does not arrive by 8:00 p.m. on the day of accommodation without contacting the Hotel (or by two hours after the expected arrival time if the Guest has previously indicated such time), the Hotel may regard the Accommodation Contract as having been cancelled by the Guest.

Article 7

• The Hotel may cancel the Accommodation Contract under any of the following circumstances:
  • When the Guest is deemed liable to conduct himself or herself in a manner that will violate the laws, public order or good morals in regard to his or her accommodation, or when it is deemed that he or she has already conducted himself or herself in such a manner.
  • When the Guest can be clearly detected as carrying an infectious disease.
  • When the Hotel is asked to assume an unreasonable burden in connection with its accommodation.
  • When it is impossible to provide accommodation due to a natural disaster or other force majeure event.
  • When a guest seeking accommodation is deemed to be a nuisance to other guests due to excessive intoxication, or when a guest behaves in a manner that significantly disturbs other guests (as stipulated in Article 9 of the Miyazaki Hotel and Inn Business Law Enforcement Ordinance).
  • When the Guest smokes in bed, tampers with fire-fighting equipment, or fails to comply with other prohibited actions in the Usage Regulations stipulated by the Hotel (limited to those necessary for fire prevention purposes).
• When the Hotel has cancelled the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not charge the Guest any fees for any accommodation services, etc. that he/she has not yet received.

Article 8

• The Guest will be required to register the following particulars at the Hotel front desk on the day of accommodation:
  • Name, age, sex, address and occupation of the guest
  • For foreigners, nationality, passport number, place of entry and date of entry
  • Departure date and scheduled time
  • Other particulars deemed necessary by the Hotel
• If a Guest intends to pay the charges stipulated in Article 12 by any means other than Japanese currency, such as accommodation coupons or credit card, these shall be presented in advance at the time of registration stipulated in the preceding Paragraph.

Article 9

• Guests may use the hotel's Guest rooms from 2:00 PM to 11:00 AM the following morning. However, in the case of consecutive stays, guests may use the rooms all day except on the days of arrival and departure.
• Notwithstanding the provisions of the preceding paragraph, the Hotel may permit Guest rooms to occupy the room outside the hours specified in the same paragraph. In such cases, an additional fee will be charged.
  • If you check out after 11:00 AM
  • If you check in before 2pm

Article 10

While staying at the Hotel, Guests shall abide by the Hotel Usage Regulations established by the Hotel and posted within the Hotel, as well as any other regulations established by the Hotel.

Article 11

• The hotel's business hours are as follows. Detailed business hours of other facilities will be provided in the pamphlets provided and on notices posted in various locations.
  Front desk/cashier service hours:
  • No curfew
  • Front desk service: 24 hours
  • Exchange service: 24 hours
• The hours set out in the preceding paragraph may be subject to temporary change due to unavoidable circumstances. In such cases, we will notify you by appropriate means.

Article 12

• The breakdown and calculation method of the Accommodation Charges, etc. to be paid by the Guest shall be as set forth in Schedule 1.
• Payment of accommodation fees, etc. as stated in the preceding paragraph shall be made at the front desk at the time of the Guest's departure or upon request by the Hotel in Japanese currency or by any other means acceptable to the Hotel, such as traveller's cheques, accommodation vouchers or credit cards.
• Accommodation charges will be charged even if the Guest voluntarily does not utilize the guest Guest rooms after the Hotel has provided it to the Guest and made it available for use.

Article 13

• The Hotel shall compensate the Guest for any damage caused to the Guest in the fulfillment or non-fulfillment of the Accommodation Contract and related agreements, unless such damage is due to reasons not attributable to the Hotel.
• Our hotel is in compliance with fire safety laws and regulations, and displays a fire safety standard compliance certificate that certifies the fire safety of the accommodation facility.

Article 14

• When the Hotel is unable to provide a contracted Guest rooms to a Guest, it will arrange accommodation of the same standard elsewhere for the Guest, with the Guest's consent, as far as possible.
• If, notwithstanding the provisions of the preceding paragraph, the Hotel is unable to arrange other accommodation for the Guest, the Hotel shall pay the Guest a compensation fee equivalent to the contract fee, which shall be applied to the amount of damages. However, if Guest rooms is unable to provide a room due to reasons beyond the Hotel's control, the Hotel shall not pay a compensation fee.

Article 15

• The Hotel shall compensate for any damages, including loss or breakage, to goods, cash or valuables deposited by the Guest at the Front Desk, unless such damages are due to acts of God. However, in the case of cash or valuables, if the Hotel requests the Guest to disclose the type and value of the items and the Guest fails to do so, the Hotel shall compensate for such damages up to a maximum of 300,000 yen.
• The Hotel shall compensate for any damages incurred by the Guest when loss, breakage or other damage occurs due to the Hotel's willful misconduct or negligence with respect to goods, cash or valuables that the Guest did not bring into the Hotel or deposit at the Front Desk. However, for items for which the Guest has not previously notified the Hotel of the type and value, the Hotel shall compensate for such damages up to a maximum of 100,000 yen.

Article 16

• When the baggage of the Guest is brought into the Hotel prior to his/her stay, the Hotel shall be responsible for storing it only when such request has been approved in advance and shall hand it over to the Guest at the front desk at the time of his/her check-in.
• If a Guest's baggage or belongings are found left behind at the Hotel after check-out and there is no instruction from the owner or the owner cannot be identified, the Hotel will store the items for seven days, including the day they are found, and will then deliver them to the nearest police station.
• The Hotel's liability regarding the custody of the Guest's baggage and belongings in the cases of the preceding two Paragraphs shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and in accordance with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
• In addition to the provisions of the preceding Article and the preceding three Paragraphs, details regarding the handling of deposited items and the custody of Guests' baggage and belongings shall be determined in accordance with the Hotel's separately established regulations regarding deposited items.

Article 17

When a guest uses the hotel's parking lot, the hotel is merely lending the space and is not responsible for the management of the vehicle, regardless of whether the vehicle key has been deposited with the hotel. However, if the hotel causes damage through intentional or negligent acts on the part of the hotel in managing the parking lot, the hotel will be liable for compensation.

Article 18

When the Hotel suffers damage caused through intention or negligence on the part of the Guest, the Guest will compensate the Hotel for the damage.

Article 19

Guests are solely responsible for their own use of computer communications within the Hotel. The Hotel shall not be held liable for any damages suffered by users as a result of service interruptions caused by system failures or other reasons while using computer communications. Furthermore, if damages are caused to the Hotel or third parties as a result of actions deemed inappropriate by the Hotel while using computer communications, the guest shall be required to compensate for such damages.

Article 20

These regulations are written in both Japanese and English, but in the event of any discrepancies or inconsistencies between the two texts, the Japanese text shall prevail.

Article 21

Any dispute arising from or in connection with these Terms and Conditions shall be resolved in accordance with Japanese law in a Japanese court having jurisdiction over the location of the Hotel.