Wan Wan Paradise Nara Ikoma
Frequently Asked Questions

Check-in is at 3:00 PM and check-out is at 10:00 AM.

The final check-in time is 18:00, except for some plans such as room-only plans.
Please note that if your arrival time is after 18:00, please contact the hotel.

If you contact your hotel in advance, we will accept your request. When sending your request, please be sure to include your check-in date and the name of the person who made the reservation.
If you wish to send your luggage home after your stay, you can do so via the paid "Yu-Pack" service from the hotel's gift shop.
Additionally, we can store your luggage at the front desk on the same day, even before check-in or after check-out.
Please note that depending on the contents of your luggage, we may not be able to accept it, either before or after your use of our service.
Please note that we cannot accept packages with payment on delivery or collect on delivery.

If you make a reservation through a travel agency or hotel booking website with advance payment, the agency will generally issue the receipt, and therefore the hotel cannot issue an invoice or receipt.
If you require a receipt that complies with the Japanese domestic invoice requirements, please make your reservation through ICONIA HOSPITALITY official website.

In order to comply with the invoice system, only one receipt will be issued per payment/transaction (accounting). We are unable to issue receipts for splitting the accommodation fee for one room per night, or receipts for only a portion of the accommodation fee.

[Examples of cases where split issuance is not possible]
✕ Divide the transaction amount of 16,000 yen per night per room into 10,000 yen and 6,000 yen.
✕ The transaction amount of 16,000 yen per night per room will be split into two parts, with only 10,000 yen being allocated.
✕ Multiple people staying in the same room, and dividing the room among the guests.
✕ When paying for multiple rooms at once using a credit card, the payment will be split for each room.
✕ Split the revenue from package deals, such as breakfast-inclusive plans, into ancillary sales and accommodation charges.

[Examples of cases where split issuance is possible]
*However, if you pay by credit card or other means, you will need to make separate payments for each amount on the receipt that you wish to split.
○ When the first night costs 10,000 yen and the second night costs 16,000 yen, separate receipts will be issued for each day.
○ When the first night costs 10,000 yen and the second night costs 16,000 yen, a single receipt will be issued with a detailed breakdown of the charges by date.
○ Issue separate receipts for incidental sales such as parking fees and for accommodation charges.

[Reservations via the Internet]
You can make a reservation for your desired hotel on Wan Wan Paradise Nara Ikoma website starting from the first day of the month, six months prior to your desired date of stay.

[Reservations by phone, etc.]
Reservations can be made by phone or other means to Wan Wan Paradise Nara Ikoma starting from the first day of the month six months prior to your desired date of use.
Please note that for reservations made on the first day of the month, telephone reservations will only be accepted from 8:30 AM.
*By phone, etc.: Applications can be made by phone, mail, or in person at the hotel front desk.
(Example) For a reservation to stay on November 10th, the reservation start date will be "May 1st".

If you change or cancel your reservation due to your own circumstances, a change or cancellation fee will be charged at the rates listed below.
Changes to your reservation (such as a reduction in the number of people) will incur a change fee similar to the cancellation fee.

• If booking 10-4 days in advance, 20% of the accommodation fee will be charged.
- 50% of the accommodation fee if cancelled 3 to 1 day prior.
- If on the day of arrival, 80% of the accommodation fee
- If you do not contact us on the day of arrival, 100% of the accommodation fee will be charged.

~Notice Regarding Cancellations Due to Natural Disasters such as Typhoons and Earthquakes~
Cancellation fees will only be waived in cases of highway closures or public transportation suspensions due to natural disasters. Cancellations due to anticipated suspensions will be subject to cancellation fees.
*No cancellation fee will be charged for a single schedule change.

At our hotel, we are committed to doing everything we can to ensure that guests with food allergies can enjoy their Food safely and with peace of mind.
For some items on our menu, we can provide allergy-friendly options upon request.
Please contact the hotel when making your reservation.

Important Notes Regarding Allergy-Friendly Menus

1. While it is possible to modify the menu to avoid using individual ingredients, removing ingredients from seasonings is difficult, and we may not be able to accommodate all requests.
2. Since all the dishes and other food served at our hotel are prepared in the same kitchen, there is a possibility that trace amounts of allergens may be present during the cooking process.
   Please note that this measure does not guarantee the complete removal of allergens.
3. We do not offer this service for menus served buffet-style.
4. For customers who are concerned because the removal of allergens cannot be guaranteed, we may unfortunately have to refuse to provide Food, prioritizing the safety of our customers.
5. Please note that we cannot accommodate same-day requests.

Please review the above information before using our services and make your final decision based on your own judgment.

Food will be provided at Restaurant during your stay.

Wi-Fi is available throughout the entire building.
Please be aware that there are some areas within the building where Wi-Fi reception may be poor.

Smoking is prohibited throughout the entire building.
Please note that there is a designated smoking area inside the building.