Wan Wan Paradise Premier Shiobara
Frequently Asked Questions

Check-in is at 3 PM and check-out is at 10 AM.

It is 10 PM. Please note that guests with dinner included are requested to check in before dinner time.
If you will be arriving later than your scheduled arrival time, please contact the hotel.

If you contact your hotel in advance, we will accept your request. When sending your request, please be sure to include your check-in date and the name of the person who made the reservation.
If you wish to send your luggage home after your stay, you can do so via the paid "Yu-Pack" service from the hotel's gift shop. Additionally, we can store your luggage at the front desk on the same day, even before check-in or after check-out.

Please note that depending on the contents of your luggage, we may not be able to accept it, either before or after your use of our service.
Please note that we cannot accept packages with payment on delivery or collect on delivery.

If you make a reservation through a travel agency or hotel booking website with advance payment, the agency will generally issue the receipt, and therefore the hotel cannot issue an invoice or receipt.
If you require a receipt that complies with the Japanese domestic invoice requirements, please make your reservation through ICONIA HOSPITALITY official website.

We have samue (traditional Japanese work clothes) available in the lobby.
You can choose your preferred size.

Sorry, this is self-service.

For guests staying multiple nights, please inform us at check-in whether you require cleaning or not.

Reservations can be made from the first day of the month, six months prior to your desired date of use, via Wan Wan Paradise Premier Shiobara website or by phone.
Please note that for reservations made on the first day of the month, telephone reservations will only be accepted from 8:30 AM.

If you change or cancel your reservation due to your own circumstances, a change or cancellation fee will be charged at the rates listed below.
Changes to your reservation (such as a reduction in the number of people) will incur a change fee similar to the cancellation fee.
• If booking 10-4 days in advance, 20% of the accommodation fee will be charged.
- 50% of the accommodation fee if cancelled 3 to 1 day prior.
- If on the day of arrival, 80% of the accommodation fee
- If you do not contact us on the day of arrival, 100% of the accommodation fee will be charged.

~Notice Regarding Cancellations Due to Natural Disasters such as Typhoons and Earthquakes~
Cancellation fees will only be waived in cases of highway closures or public transportation suspensions due to natural disasters. Cancellations due to anticipated suspensions will be subject to cancellation fees.
*No cancellation fee will be charged for a single schedule change.

At our hotel, we are committed to doing everything we can to ensure that guests with food allergies can enjoy their Food safely and with peace of mind.
For some items on our menu, we can provide allergy-friendly options upon request.
Please contact the hotel when making your reservation.

Important Notes Regarding Allergy-Friendly Menus

1. While it is possible to modify the menu to avoid using individual ingredients, removing ingredients from seasonings is difficult, and we may not be able to accommodate all requests.
2. Since all the dishes and other food served at our hotel are prepared in the same kitchen, there is a possibility that trace amounts of allergens may be present during the cooking process.
   Please note that this measure does not guarantee the complete removal of allergens.
3. We do not offer this service for menus served buffet-style.
4. For customers who are concerned because the removal of allergens cannot be guaranteed, we may unfortunately have to refuse to provide Food, prioritizing the safety of our customers.
5. Please note that we cannot accommodate same-day requests.

Please review the above information before using our services and make your final decision based on your own judgment.

Food will be provided at Restaurant during your stay.

Restaurant is not open for lunch.

Wi-Fi is available throughout the entire building.
Please be aware that there are some areas within the building where Wi-Fi reception may be poor.

Smoking is prohibited throughout the entire building.
Please note that there is a designated smoking area inside the building.

We provide transportation to and from the nearest bus stop (Nanatsuiwa Suspension Bridge or Bus Terminal).
Please contact us in advance.

You can use Facilities such as the dog run, before check-in and after check-out.
Please complete the check-in procedure at the front desk in advance.

Dogs are not allowed in the public bath area.

If you are already inside the building, you can leave your pet in your room temporarily.
Please take your dog with you when you go out. We do not offer dog-sitting services.

We ask that you refrain from using the bath.

We have a menu available for dogs, so please let us know when you check in.
You are welcome to bring your own pet food that they are used to eating.

Rates per dog per night: Small dogs 3,300 yen, Medium dogs 4,400 yen, Large dogs 5,500 yen (tax included).

The only animals you may bring with you are dogs.

You can sleep together in the same bed or on the same futon.
If you are concerned, please use a diaper.

If your dog is a senior dog or has allergies or other valid reasons, you can use our services even if they haven't been vaccinated.

We only accept indoor dogs that have received rabies vaccinations and other vaccinations, and are well-trained.

There is a convenience store 2.5km away.

We have two units available.
Reservations are not required.