Wan Wan Paradise Hamanako
Frequently asked questions

Sorry, this is self-service.

Check-in is from 15:00 and check-out is until 11:00.

We accept major credit cards, PayPay, and au pay. Payment is by lump sum only.

If you are staying for multiple nights and do not require cleaning during your stay, please let us know in advance when making your reservation and we will provide you with an eco-bag.

Yukata robes are provided in the rooms.

Non-guests may also use the facilities (for a fee). However, priority is given to guests staying at the hotel on weekends and during peak seasons, so we may have to decline your request.

You can use Facilities such as the dog run, before check-in and after check-out. We apologize for the inconvenience, but please complete the reception procedure at the front desk in advance.

Smoking is prohibited inside the building, so if you wish to smoke, please use the designated smoking area.

Hamamatsu City has a warm climate with an average annual temperature of 16.6°C and plenty of sunshine. In winter, the lowest temperature is around -2°C and there is almost no snowfall, but the winds of Enshu can make it feel colder than the actual temperature, so please dress warmly.

Free Wi-Fi is available throughout the hotel, including Guest rooms, lobby, and Restaurant.

If you make changes or cancellations due to your own reasons, change or cancellation fees will be charged at the rates listed below.
If you change your reservation (reduction in the number of people, etc.), you will be charged a change fee similar to the cancellation fee.
・If you cancel between 7 days and 2 days in advance, 20% of the accommodation fee
・If you cancel one day in advance, 50% of the accommodation fee
・If you check out on the day, 70% of the accommodation fee
・If there is no contact on the day, 100% of the accommodation fee will be charged

- Cancellation notice due to natural disasters such as typhoons and earthquakes -
Cancellation fees will not be charged if expressways are closed or public transportation is suspended due to natural disasters. Cancellation fees will be charged if transportation is expected to be suspended.
*If you change the date once, there will be no cancellation fee.

Children aged 0 to 3 years old are considered to be infants, so there is no accommodation fee if they share a bed with their parents.

Towels, toothbrushes, razors, shampoo, conditioner, body soap, hand soap, coffee and tea (packets), water (500ml), and room snacks are provided in your room.

Yes, it is possible. We have seven private rooms in our Food, "Hana no Koji," which is styled after a traditional Japanese restaurant. We recommend this restaurant to those who are concerned about others around them, or those who want to Food in a private space with their beloved dog.

Please apply for a plan that includes "Private room for dinner guaranteed" in the name. The fee for the private room is included.
If you are staying with a plan other than the [Guaranteed Private Room for Dinner], you can still make a reservation and use the room if there is availability by calling us up to 7 days before your stay.

*The private room is available for dinner only and can be used for a maximum of 2 hours.
*The facility cannot be used beyond its capacity.

Please see the "Food" page for more details.

Unfortunately, we cannot accept reservations for specific times in advance.
Please note that we will accommodate guests in the order of arrival, so we may not be able to accommodate your request.

There are no particular dress code restrictions. You may move around the building in yukata and slippers.

We provide children's lunches for elementary school and preschool children. If you would like the same meal as adults, please make a reservation as an adult.

Restaurant is not open for lunch.

The menu will change each night.

We offer a special menu (low-allergen menu) that removes as many of the eight specified allergens as possible.
For buffets, we have food allergy information displayed, so please refer to this before making your decision about what to eat or drink.

Day use is not accepted.

Please note that bathing with dogs is not permitted.

We have a large public bath where you can enjoy the historic Kanzanji Hot springs, which opened in 1958.

Please refer to the map on the hotel homepage or Access page.

There is no shuttle bus, so if you are coming by train, please use a local bus or taxi.

Please refrain from using the bath in Guest rooms.
If you want to give your beloved dog a good cleaning after a long day of playing, please feel free to use the grooming room (fees apply) in the building.

We offer a paid dog boarding service exclusively for our guests. Please feel free to use this service when you go out to events or sightseeing, as we will look after your beloved dog.
When using our service, please bring along some toys that your dog normally uses to reduce the burden on him.
If you are leaving your dog in your room temporarily, such as during dinner or when taking a bath, it is possible as long as it is in a cage or playpen. Please take your dog with you when you go out, or leave it at the front desk for a fee. Please refrain from leaving your dog alone in your room when you go out.

Available hours: 8:00-21:00
Usage fee: 1,100 yen per hour per dog (tax included)
How to use: Please make a reservation during your stay (advance reservations are not accepted)
*You must agree to the terms of use and written agreement.

Please contact us in advance. We will try our best to provide a table where your dog will not come into contact with other dogs. We also have private Food rooms available, so please feel free to use them.

■ Food venue information

Although we have a menu for dogs available at Restaurant, we recommend bringing your dog's usual food as they may lose their appetite if they are in a different environment.

Per night, per animal:
Small dogs (under 10kg): 3,300 yen (tax included)
Medium-sized dogs (10kg to under 25kg): 4,400 yen (tax included)
Large dogs (25kg or more): 5,500 yen (tax included)
You will receive a 1,000 yen discount per stay per dog per GoTo Pass registration account.
Please register for GoTo Pass and make your reservation.
*Click here for information on GoTo Pass.

Please be sure to bring a lead with you as we ask that you keep your pet on a lead in public places.
In addition, to help promote relaxation for your dog, please bring along the dog's usual supplies (familiar food, dishes, bedding, toys, etc.) Toilet trays and sheets, toilet bags, sticky rollers, floor mops, deodorizers, dustcloths, cages, foldable playpens, etc. are provided in each room.

The only animals you may bring with you are dogs.

If you wear Mannerwear, your dog can sleep in your bed or futon with you.

Please keep your dog on a leash in public places, with the exception of some facilities such as Guest rooms and dog runs. Please note that some dogs may not like or be scared of other dogs, so we ask for your cooperation.

*Regarding vaccinations, we can also provide services for unvaccinated dogs if there is a reasonable reason, such as senior dogs, allergies, or as determined by a veterinarian.

Dogs allowed inside the facility must be indoor dogs that have received a rabies vaccination once a year, as well as a valid vaccination or antibody test, and that have basic training. Also, we do not accept dogs in heat or dogs under 4 months of age. There are no restrictions on dog breed or size (small, medium, large, extra-large). There is also no limit on the number of dogs allowed, so those with multiple pets can use the facility with peace of mind.

▼Please agree to the online terms and conditions for staying with your dog in advance.
https://docs.google.com/forms/d/e/1FAIpQLSeh9hw6VSExhx2rneib3ecRMwmswNQgKyPkmcZBu3vHWT-SAg/viewform

Please place your order by the deadline on the cake ordering site.

■ Click here for the cake ordering site

Please write the date of your stay and the name of the person making the reservation on the slip and send it to the hotel address.
Please check the top page or Access page for the hotel address.

In accordance with Article 24 of the Pharmaceutical and Medical Device Act (formerly the Pharmaceutical Affairs Act), our hotel does not provide pharmaceuticals.
We apologize for the inconvenience, but we ask that you prepare your supplies before your trip or visit, or ask the front desk for information on hospitals and pharmacies in the area. (Please note that supplies may not be available depending on the time of day or day of the week.)
We appreciate your understanding and cooperation.

Unfortunately, we do not have a charging station at our hotel. (There is one in the parking lot of the Kanzanji Ryokan Association, a 5-minute drive from our hotel.)

The following veterinary clinics are available:

Nishimura Animal Hospital (approximately 13 minutes by car)
https://nishimura-ah.jp/

▼ Humming Animal Hospital (approximately 22 minutes by car)
https://www.humming-ac.com/

▼Hamamatsu Nighttime Emergency Animal Hospital (approximately 26 minutes by car)
https://website2.infomity.net/8970000136/

The building is not barrier-free.
There is also a step at the entrance to the Food area.
Please be aware of this.

There is no coin laundry.